Venacup Terms of Service

Last updated: September 2025

Welcome to Venacup!
The terms “we,” “us,” and “our” refer to Venacup, which operates this online store powered by Shopify.
By visiting or purchasing from venacup.com, you agree to the following Terms of Service.
If you do not agree, please do not use our website.

1. Overview

Venacup provides this website and all related content, tools, and products to offer you a safe and transparent shopping experience (the “Services”).
These Terms govern your use of our website and your purchase of Venacup products.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have parental consent to place an order.
You agree to provide accurate, complete, and up-to-date information when submitting an order.

3. Our Products

We make every effort to display our products and packaging as accurately as possible.
However, colors and product appearance may vary slightly due to lighting, photography, or device screens.
We reserve the right to modify, discontinue, or update any product without prior notice.

4. Orders

When you place an order on our website, you are making an offer to purchase.
We reserve the right to accept or reject your order for any reason.
Once your order is confirmed, we’ll arrange delivery through one of our trusted partners.
If an order cannot be fulfilled, we’ll contact you by email or phone.

All sales are final once the order is shipped, except as outlined in our Return & Refund Policy.

5. Pricing & Payments

All prices are listed in U.S. Dollars (USD) for clarity.
Payments are currently accepted via Cash on Delivery (COD) only.
Prices may change at any time without notice, and any discounts or promotions will be applied at checkout.
Delivery fees, if applicable, will be shown at checkout or confirmed during your order call.

6. Shipping & Delivery

We deliver orders throughout Lebanon using local courier services.
Estimated delivery time: 5–10 business days, depending on your location and courier schedule.
Delivery times are estimates only — delays caused by courier services, weather, or external factors are beyond our control.
Once an order is handed to the courier, Venacup is not responsible for delays or damage during transport.

7. Returns & Refunds

For hygiene reasons, we only accept returns of unopened, unused Venacup products within 30 days.
If your order arrives damaged or incorrect, contact us at info@venacup.com within 7 days.
Please review our full Return & Refund Policy for complete details.

8. Intellectual Property

All content on venacup.com — including text, images, logos, graphics, and product design — is the property of Venacup and protected by copyright and trademark laws.
You may not reproduce or use any of this content without our written consent.

9. User Conduct

You agree not to use our website for unlawful, fraudulent, or harmful purposes.
You must not attempt to hack, interfere with, or misuse the Services or collect data from other users.

10. Limitation of Liability

Venacup is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
Our total liability shall not exceed the price you paid for your order.

11. Privacy

Your personal information (name, phone, address) is collected only to fulfill and deliver your order.
We never share or sell customer data.
You can review our full Privacy Policy for more details.

12. Changes to These Terms

Venacup may update or modify these Terms at any time.
Changes will be posted on this page with an updated date.
Your continued use of our website after any changes means you accept the new terms.

13. Contact Information

If you have any questions about these Terms or your order, you can contact us at:
📧 info@venacup.com

Venacup Lebanon
www.venacup.com